FAQ

Water Meters are mechanical, which makes them very easy to test at home. A simple bucket test is an effective way to test the accuracy of your water meter. Follow these steps to complete a Bucket Test:

1. Shut off all water in the unit and then record the read on your meter. This includes shutting off all faucets and ice makers or even ensuring your toilet flap is completely closed. 
2. Fill a Five-gallon container (or bucket of a specific size) with water (or utilize a total of ten gallons of water).  
3. Finally, record your meter read again. The meter will sum up the water utilized with your first read.

If the water meter records the amount of water used for the Bucket Test, then the meter is reading usage accurately. If, after completing the Bucket Test, you find that the meter has read more or less than what was used for the Bucket Test, please let us know by emailing us at service@phoenixwatesolutions.com or calling our office at 602 445 6161.

Have you reviewed our FAQ on how you can test your water meter?

We can schedule a service technician to troubleshoot your meter. This may require that you be home if the meter is not accessible from the outside of the home. A service fee may apply if the meter is properly working or is not under warranty. The typical price is at least $50 for a trip charge if the meter is in working condition and is appropriately reading usage. If repairs are needed, and there is no warranty in effect, we will work with the property management company on the cost and determine who is responsible.

Our system is designed to notify us when there are 48 hours of continuous water usage. If you received a Leak Alert email, water has been running continuously in the unit for at least 48 hours.

In some cases, the size of a household (usually two or more individuals) may cause water to run continuously; if this is the case, our system will still alert us. Occasionally, household individuals may work opposite schedules, causing water to run continuously throughout the day. Although the continuous usage may not be a leak, we encourage you to look around the unit to determine if a leak is causing your water to run continuously. We often see leaks caused by a toilet running continuously due to the flap being stuck.

To verify continuous water use:

1. Shut off all running water in the unit. This includes shutting off faucets and ice makers or ensuring your toilet flap is completely closed.
2. If the black meter toggles continuously spin after shutting off all water, water is still running through the unit. You may wish to contact a professional, so they may locate the source of the running water and prevent unnecessary usage.

If you believe you have received an alert by error, wish to opt-out from receiving Leak Alerts, or your household's water usage is not out of the ordinary, please let us know by emailing us at info@phoenixwatersolutions.com.

The rates created for your property are reviewed and created with management. PWS can supply a copy of rate information for your specific address if requested. Request a copy by emailing Billing@phoenixwatersolutions.com

Your property requires PWS to create a bill for all addresses, regardless of whether they are occupied. These monthly bills account for proactive management and consistent record keeping.

Payments can be made by phone, online, or by paper check. If you would like to make a payment by phone, you may contact us at 602-445-6161. You may also enroll in Auto Pay through your portal. Auto Pay is debited on the 20^th of every month. Please note that there is a 3.5% fee to process credit cards, a $0.75 fee for eChecks, and no fee for payment mailed to our office.

If you would like to make a payment online:

1. Go to https://phoenixwatersolutions.com/
2. Hover over the “Bill Pay” tab on the menu bar.
3. Sign in-in to your account. (You will automatically be taken to your “Dashboard”).
4. Select the “Make A Payment” option below your balance.
5. Specify your payment amount by selecting “Pay Current Balance” or “Pay Other Amount.”
6. Specify your payment method by selecting “Pay With Credit” or “Pay With ECheck.”
7. Finalize your payment by entering the requested information.

Paper checks are accepted and may be mailed to:

(Please make checks payable to Phoenix Water Solutions)
Phoenix Water Solutions
4831 S 35th Place #2

Phoenix, AZ 85040

If you are a tenant, payments can be made over the phone, online, or by paper check.

If you want to make an online payment, you may need to contact the property owner to obtain their portal credentials or create an account on their behalf.

Paper checks are accepted and may be mailed to:

(Please make checks payable to Phoenix Water Solutions)
Phoenix Water Solutions
4831 S 35th Place #2

Phoenix, AZ 85040

Customers will have access to their customer portal to set up AutoPay.

To set up Auto Pay:

1. Go to https://phoenixwatersolutions.com/
2. Hover over the "Bill Pay" tab in the top menu.
3. Select Resident Login.
4. Sign inn-in to your account.
5. Select “My Account” from the top menu.
6. Select in the left menu options under Payment Settings AutoPay.
7. You will see an "On/Off Switch" click to turn AutoPay On.
8. You can now add your new payment method; click Continue.
9. Be sure to confirm you approve of the terms and submit.

Auto Pay is debited on the 20^th of every month. If AutoPay is set up on any day after the 20^th, a one-time payment will have to be made for the current month’s charges; Auto Pay will take effect the following month. Auto Pay may also be set up with your financial institution; please contact your financial institution directly for more information or instructions. Please note that there is a 3.5% fee to process credit cards, a $0.75 fee for checks, and no fee for payment mailed to our office.

*If you get permission from the resident to set up the Autopay for them, note the account that consent was given and that we set it up on our end.

Some financial institutions will mail multiple checks within the same envelope if they are set to ship to the same address. This means that if payments scheduled to the same company have different “deliver by” or “send on” dates, the price will be mailed according to the latest “deliver by” or “send on” date.

EX: Three customers who bank with the same financial institution schedule a payment to Phoenix Water Solutions. The price has a due date of the 25^th.

Customer A schedules a payment for the 18^th.

Customer B schedules a payment for the 25^th.

Customer C schedules a payment for the 20^th.

The financial institution will estimate how many days it would take for the payments to arrive by the 25^th and set a mailing date. All three payments will be mailed together. Since USPS is used to send the costs, it is not guaranteed that all three payments will be received on the 25^th. This increases the chances of your payment arriving late and receiving a late fee.

If you are using your financial institution’s Bill Pay feature, please ensure your payment is received by the due date by selecting a “deliver by” or “send on” date that will allow enough time for the check to arrive on time. We recommend scheduling payments for a “deliver by” or “send on” date between the 17^th-21^st.

Please mail payments to:

Phoenix Water Solutions

4831 S 35th Place #2

Phoenix, AZ 85040

Bills are due on the 25^th of each month. Payments received after the 25^th will incur a late fee of $15.

This may differ with specific communities. Please refer to your bill for accurate information.

As a Phoenix Water Solutions customer, you may take comfort in our promise that your account will never accrue hidden fees. Fees will only be applied if your account meets the following criteria.

Disclaimer: These are our general fees, but some properties may be subject to varying costs depending on the community.

Processing fees are set in place and determined by our payment processer. If you wish to avoid a payment fee, you may mail a check payment or set up Bill Pay with your financial institution.

Two of the most common reasons why the total amount of a bill would change are:

An increase or decrease in water usage

Time of year

An increase or decrease in water usage can substantially impact the total amount of a bill. Unlimited monthly water usage is viewable within your monthly account. Try comparing your current month's use to your previous month to determine how much of an increase or decrease there is.

Depending on the time of year, some cities adjust water rates, making some months more expensive than others. To determine if your city's rates are adjusted based on time of year, please see rate sheets that are updated regularly. As an example, we have included rates for the City of Phoenix.

Bills are generated between the third and sixth of every month with a due date of the 25^th.

If your property has recently transitioned to Phoenix Water Solutions and you have not received a bill within a month of your transition, you may contact us at info@phoenixwatersolutions.com to obtain more details.

Only residents may create an online account or customer portal for personal use. The customer portal allows you to view your balance, make payments, view history, contact customer service, and more.

To create your account:

1. Go to https://phoenixwatersolutions.com/
2. Hover over the “Bill Pay” tab on the menu bar.
3. Select your property from the drop-down.
4. Select “Create New Account.”

Your account number can be found on your bill below your name and billing address.

If you wish to add or remove a tenant, please visit our website https://www.phoenixwatersolutions.com. Under Customer Forms, you will find an account closure form and the new customer form if you want to add a new tenant. You can also email us at info@phoenixwatersolutions.com with the tenant’s move-in/move-out date and contact information. Like homeowners, all tenants will receive a startup fee and a closing fee on their final bill.

Since tenants are not the property’s legal owners, we cannot create tenant accounts. For your convenience, we are happy to pass this cost onto your tenant by contacting them to verify billing information and preferences and advise them of our billing procedures.